True to size fit
- Do not bleach
- Water temperature 30°C / 80°F
- Iron on reverse side, if needed
- Line dry / do not dry clean
- Maximum temperature 110°C / 230°F
- If you mess it up, up-cycle it and buy another one
What items are returnable?
- Within 10 days receiving the item. Any returns shipped back to us after 10 days of receiving the item will not be accepted unfortunately
- In unused, unworn, unwashed and re-sellable condition
- In the original packaging with all the tags intact
- If the purchased item is faulty or damaged, contact us via email within 7 days of the delivered date
Which items are non-refundable?
- Gift cards
- Discounted items
- Items purchased using a coupon code
How to do an exchange?
- Purchase the new item you would like to exchange for (so that the new item you want does not sell out)
- Ship back the item you wanted to exchange
- Once we receive the returned item, we will issue a full refund of your original ordered item
- Please email us at firstname.lastname@example.org with your original order number and your new order number so we can approve that the return was for an exchange
What are the refund options?
- Refund to the original payment method minus a 20% restocking fee
- Refund to store credit (if applicable we will send you a personal coupon code)
- Store credit cannot be transferred to another person or account and must be used on our website
How do I ship back the items?
Because we have a free shipping option, you will be responsible for paying the shipping costs for returning and exchanging item(s). All returns must be sent to the address below. Please email us the details of your return or exchange, along with the tracking number at email@example.com.
If you are located in the USA or Canada, please ship to:
Attn: Exchanges / Returns
The Hideout Clothing Inc.
630 SW Cleveland Ave
Stuart, FL, 34994
If you are located in Europe or the U.K., please ship to:
Attn: Exchanges / Returns
Stellae (c/o The Hideout Clothing)
47 Rue Ernest Renan
I received the wrong item!
In the rare case that you received the wrong item(s) we sincerely apologize for the inconvenience, please contact us via email. Please send us a picture of the wrong item(s) received, showing sizing details on tag. Once approved, we will provide you with a return shipping label and will have the correct item shipped out to you after we receive the returned item.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email with the refund request, which will be processed within 2 - 5 working days after approval.
My question is not addressed...
If you have any queries regarding a return or refund, please feel free to reach out to us at firstname.lastname@example.org.
- For orders in the USA and Canada we ship from Florida and shipping takes about 2-5 days
- For orders in Europe and the UK we ship from Paris and shipping takes about 3-6 days
- For orders in any other countries we ship either from Florida or Paris, depending stock availability
- Please allow 24 business hours for processing before your order ships
- All shipments will be sent through your courier of choice at checkout
- Tracking number will be provided to you via email once your order ships
- We will ship to the shipping address entered at checkout
- We cannot change the shipping address after your order has been placed
- We will not be held liable or responsible for an incorrect or insufficient shipping address
- On the rare occasion that the shipping courier loses your package or your package is stolen, and you have signed up for Navidium shipping protection, please file a claim here: https://thehideoutclothing.com/pages/navidium-protection-claim. Once the claim is accepted/approved, we will ship over the order. We do not provide refunds for lost packages (once the item(s) in the order are still in stock).
Please email email@example.com if you have not received a tracking number or have any other questions.