• For orders in the USA and Canada we ship from Florida and shipping takes about 2-5 days
• For orders in Europe and the UK we ship from Paris and shipping takes about 3-6 days
• For orders in any other countries we ship either from Florida or Paris, depending stock availability
• Please allow 24 business hours for processing before your order ships
• All shipments will be sent through your courier of choice at checkout
• Tracking number will be provided to you via email once your order ships
• We will ship to the shipping address entered at checkout
• We cannot change the shipping address after your order has been placed
• We will not be held liable or responsible for an incorrect or insufficient shipping address
• On the rare occasion that the shipping courier loses your package or your package is stolen, and you have signed up for Navidium shipping protection, please file a claim here: https://thehideoutclothing.com/pages/navidium-protection-claim. Once the claim is accepted/approved, we will ship over the order. We do not provide refunds for lost packages (once the item(s) in the order are still in stock). 

Please email info@thehideoutclothing.com if you have not received a tracking number or have any other questions.