At The Hideout Clothing, we aim to make your shopping experience with us smooth and hassle-free, which includes various available payment methods, shipping options, and our commitment to make sure your orders reach you safely.

Our shipping process:

Our shipping process is designed to be quick and easy. During checkout, you can select your preferred courier, and once your order is shipped, we will send a tracking number via email. Please double-check the shipping address you enter at checkout, as we cannot change it once your order is placed.

Here’s how we handle shipping for various regions:

• USA and Canada: We ship from our Florida location, and delivery typically takes 2-5 days.
• Europe and UK: Orders are shipped from Paris, with an estimated delivery time of 2-6 days.
• Other Countries: As per the stock availability, we ship either from Florida or Paris.

Please Note: Allow up to 24 business hours for processing before your order is shipped.

What is the shipping timeline?

We ship most orders within 12-24 hours after processing. Orders cannot be canceled once shipped.

For any questions about tracking or shipping, feel free to reach out to us at info@thehideoutclothing.com.

Is there any shipping protection?

Yes! If you have chosen Navidium Shipping Protection, you are covered in case your package is lost or stolen. To file a claim, click here. Upon approval, we will promptly send a replacement.

Please note that we do not issue refunds for lost packages if the items are still in stock.

Are there any customs fees or taxes for international shipments?

We want you to be satisfied with your orders and our services. Therefore, for international orders, we cover all customs fees and taxes for shipments to the EU, USA, and Canada.

What are the shipping rates?

We offer free shipping on all eligible orders within Europe, France, the USA, and Canada. Other shipping rates are calculated at checkout based on your chosen shipping method and location.

What are our shipping options?

We provide a variety of shipping options to meet your needs:

• Standard
• Express
• International

What are the payment methods available? 

We accept a range of payment methods for your convenience, including all major cards, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, PayPal, Shop Pay, Afterpay, Klarna, Visa and Master Card (Credit/Debit Card).

Discounts and Free Shipping

Currently, we offer free shipping for orders to Europe, France, the USA, and Canada. The free shipping option will be automatically applied at checkout for eligible locations.

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Thank you for shopping with The Hideout Clothing! We are committed to getting you your order quickly and securely. Please feel free to reach out at info@thehideoutclothing.com in case of any queries or confusion.