General Questions

Q: What sizes do you offer?
A: We offer sizes from XS to 3XL. Check out our Size Guide on any product page for detailed measurements tailored to our unique designs.

Q: Are your products unisex?
A: Yes, all our clothing is designed to be unisex and inclusive.

Q: Will sold-out items be restocked?
A: Since we create in limited quantities, restocks are rare. Join our family by subscribing to our newsletter for updates.

Ordering & Shipping

Q: How can I track my order?
A: Once your order is shipped, we’ll send a tracking link via email. You can also track it through your account.

Q: What shipping options are available?
A: We offer standard and express worldwide shipping.

Q: How long does delivery take?
A: Standard shipping takes 2–6 business days depending on your location.

Q: Do you ship internationally?
A: Absolutely! We ship to most countries worldwide.

Returns & Exchanges

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unworn items with tags intact.

Q: How can I request a return or exchange?
A: Follow the instructions on our Returns & Exchanges page.

Q: Can I return sale items?
A: Sale items are final sale and non-refundable unless specified otherwise.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, Shop Pay, PayPal, Apple Pay, and Klarna for your convenience.

Q: Is my payment information secure?
A: Yes, all transactions are processed securely using encrypted systems.

Product Care

Q: How should I care for THC items?
A: Each piece has specific care instructions provided on the label and in the product description. For longevity, hand washing or gentle machine cycles are recommended.

Q: Are your fabrics sustainable?
A: We use carefully selected materials, focusing on sustainability and ethical sourcing for all collections.

Our Location

Q: Do you have a physical store?
A: Yes! We have our flagship store and showroom in Paris where you can explore our collections in person. Visit us at:

The Hideout Clothing
67 Rue du Temple
Paris 75003
France

Q: What are your opening hours?
A: We’re open Monday to Saturday, from 11:00 AM to 7:30 PM CET and Sunday from 1:30 PM to 7:30 PM CET. Whether you're looking to shop or experience our designs up close, we’d love to welcome you!

Customer Support

Q: How can I contact THC?
A: Reach us at info@thehideoutclothing.com, or use our live chat feature Monday–Friday, 11:00 AM - 7:30 PM CET.

Q: What are your customer service hours?
A: Our team is here to assist 7 days a week, 9 AM–6 PM CET.