• Do not bleach
• Water temperature 30°C / 80°F
• Iron on reverse side, if needed
• Line dry / do not dry clean
• Maximum temperature 110°C / 230°F
• If you mess it up, up-cycle it and buy another one

What items are returnable? 

• Within 10 days receiving the item. Any returns shipped back to us after 10 days of receiving the item will not be accepted unfortunately
• In unused, unworn, unwashed and re-sellable condition
• In the original packaging with all the tags intact
• If the purchased item is faulty or damaged, contact us via email within 7 days of the delivered date

Which items are non-refundable? 

• Gift cards
• Discounted items
• Items purchased using a coupon code

How to do an exchange?

• Purchase the new item you would like to exchange for (so that the new item you want does not sell out)
• Ship back the item you wanted to exchange
• Once we receive the returned item, we will issue a full refund of your original ordered item
• Please email us at info@thehideoutclothing.com with your original order number and your new order number so we can approve that the return was for an exchange

What are the refund options?

• Refund to the original payment method minus a 20% restocking fee
• Refund to store credit (if applicable we will send you a personal coupon code)
• Store credit cannot be transferred to another person or account and must be used on our website

How do I ship back the items?

Because we have a free shipping option, you will be responsible for paying the shipping costs for returning and exchanging item(s). All returns must be sent to the address below. Please email us the details of your return or exchange, along with the tracking number at info@thehideoutclothing.com.

Shipping Address

If you are located in the USA or Canada, please ship to:

Attn: Exchanges / Returns
The Hideout Clothing Inc.
50 NE Dixie Hwy, F-2
Stuart, FL, 34994
USA

If you are located in Europe or the U.K., please ship to:

Attn: Exchanges / Returns
The Hideout Clothing
67 Rue du Temple
Paris, 75003
France

I received the wrong item!

In the rare case that you received the wrong item(s) we sincerely apologize for the inconvenience, please contact us via email. Please send us a picture of the wrong item(s) received, showing sizing details on tag. Once approved, we will provide you with a return shipping label and will have the correct item shipped out to you after we receive the returned item.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email with the refund request, which will be processed within 2 - 5 working days after approval.

My question is not addressed...

If you have any queries regarding a return or refund, please feel free to reach out to us at info@thehideoutclothing.com.

At The Hideout Clothing, we aim to make your shopping experience with us smooth and hassle-free, which includes various available payment methods, shipping options, and our commitment to make sure your orders reach you safely.

Our shipping process:

Our shipping process is designed to be quick and easy. During checkout, you can select your preferred courier, and once your order is shipped, we will send a tracking number via email. Please double-check the shipping address you enter at checkout, as we cannot change it once your order is placed.

Here’s how we handle shipping for various regions:

• USA and Canada: We ship from our Florida location, and delivery typically takes 2-5 days.
• Europe and UK: Orders are shipped from Paris, with an estimated delivery time of 2-6 days.
• Other Countries: As per the stock availability, we ship either from Florida or Paris.

Please Note: Allow up to 24 business hours for processing before your order is shipped.

What is the shipping timeline?

We ship most orders within 12-24 hours after processing. Orders cannot be canceled once shipped.

For any questions about tracking or shipping, feel free to reach out to us at info@thehideoutclothing.com.

Is there any shipping protection?

Yes! If you have chosen Navidium Shipping Protection, you are covered in case your package is lost or stolen. To file a claim, click here. Upon approval, we will promptly send a replacement.

Please note that we do not issue refunds for lost packages if the items are still in stock.

Are there any customs fees or taxes for international shipments?

We want you to be satisfied with your orders and our services. Therefore, for international orders, we cover all customs fees and taxes for shipments to the EU, USA, and Canada.

What are the shipping rates?

We offer free shipping on all eligible orders within Europe, France, the USA, and Canada. Other shipping rates are calculated at checkout based on your chosen shipping method and location.

What are our shipping options?

We provide a variety of shipping options to meet your needs:

• Standard
• Express
• International

What are the payment methods available? 

We accept a range of payment methods for your convenience, including all major cards, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, PayPal, Shop Pay, Afterpay, Klarna, Visa and Master Card (Credit/Debit Card).

Discounts and Free Shipping

Currently, we offer free shipping for orders to Europe, France, the USA, and Canada. The free shipping option will be automatically applied at checkout for eligible locations.

Thank you for shopping with The Hideout Clothing! We are committed to getting you your order quickly and securely. Please feel free to reach out at info@thehideoutclothing.com in case of any queries or confusion.